Electronic Guidebook Forum:
Issues and Questions about Wireless Handheld Computers in Exhibition Spaces

October 11 and 12, 2001

At The Exploratorium , San Francisco

W hat have we learned so far about the use of mobile computing devices in museums?

This two-day forum brought together researchers and developers for discussion of the latest findings on the application of handheld computers and wireless networks in museum exhibitions.

The discussion centered on interrelated aspects of electronic guidebook projects in museums:

  • audience and goals;
  • technology infrastructure;
  • user interface;
  • content development;
  • staffing and operational issues;
  • research and evaluation (visitor studies).

Participants addressed emerging questions from the field, such as:

When do handheld computers enhance a visitor's experience of physical exhibits--and when do they detract?

What combination of network and location technologies are currently in use? What are the strengths and limitations of each system?

What is known about social interaction and learning in museums that can inform applications of these technologies?

How can electronic guidebooks be designed for audiences with different needs?

What's different about developing electronic guidebooks for different types of museums (art, history, science and technology)?

How have project teams organized to make the most of expertise of individuals from differing fields (including education, exhibits, design, engineering, computer science, and human-computer interface)?

What research has been done on the use of handheld computers in exhibits? What methodologies are appropriate for doing user studies in the museum domain? What are intriguing and useful directions to pursue?

The goal of this forum was to identify key issues to inform further work in the museum field.

Participants compared approaches and shared observations (both disappointing and inspiring) based on their experiences.

Now available: A full report on the Electronic Guidebook Forum

The Electronic Guidebook Forum was made possible by a research grant from the National Science Foundation.

Program Organizers:
Natalie Rusk, Exploratorium
Rob Semper, Exploratorium
Mirjana Spasojevic, CoolTown Program, HP Labs

For more information, send a message to: guidebook@exploratorium.edu